COI Tracking
Certificate of Insurance Tracking That Actually Works
Stop drowning in spreadsheets and email attachments. SmartCOI gives you a single source of truth for every certificate of insurance across your entire portfolio.
The Problem with Manual COI Tracking
If you manage commercial properties, you know the pain. Every vendor, contractor, and tenant needs to carry adequate insurance — and proving it falls on you. That means collecting certificates of insurance from dozens (or hundreds) of parties, reading each one line by line, cross-referencing coverage limits against your requirements, and somehow keeping track of when everything expires.
Most property management teams do this with spreadsheets, shared drives, and a lot of manual effort. Certificates come in as email attachments. Someone has to open each PDF, squint at the coverage table, manually type numbers into a spreadsheet, and hope they didn't miss anything. When a certificate expires, it's often weeks before anyone notices — leaving the property exposed.
This approach doesn't scale. As your portfolio grows, the administrative burden grows exponentially. And the stakes are high: a single lapse in vendor insurance coverage can expose your organization to millions in liability.
How SmartCOI Solves It
SmartCOI replaces the spreadsheet with an intelligent, automated system built specifically for commercial real estate. Upload a certificate PDF and our AI reads the entire document in seconds — extracting every coverage type, policy limit, carrier name, effective date, and expiration date with high accuracy.
The extracted data is automatically compared against your property's insurance requirements. You see instantly whether a vendor's coverage meets your minimum limits, whether the right entities are listed as additional insured, and whether any policies are about to expire. No more manual comparison. No more missed gaps.
Benefits for Your Team
Save Hours Every Week
What used to take your team hours of manual review now takes seconds. Upload a COI and get instant results.
Never Miss a Gap
AI-powered compliance checking catches every coverage gap, limit shortfall, and missing additional insured — so nothing slips through.
Complete Audit Trail
Every upload, review, and status change is logged. When auditors come calling, your records are ready.
Portfolio-Wide Visibility
See compliance health across every property at a glance. Know who's compliant, who's expiring, and who needs attention.
Frequently Asked Questions
How long does it take to extract data from a COI?
SmartCOI's AI typically extracts all data from a certificate PDF in under 30 seconds. This includes coverage types, policy limits, dates, carriers, and named entities.
Can I track both vendor and tenant COIs in SmartCOI?
Yes. SmartCOI tracks vendors and tenants in a unified system. Each has their own insurance requirements, compliance status, certificate history, and notification settings.
What types of insurance certificates does SmartCOI support?
SmartCOI supports ACORD 25 (Certificate of Liability Insurance) and handles all standard coverage types including general liability, automobile liability, workers' compensation, umbrella/excess liability, professional liability, and specialty coverages.
Do vendors need an account to upload certificates?
No. Each vendor receives a unique upload link to a self-service portal. They can see what coverage is required and upload their certificate directly — no account creation needed.
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